Shipping and Returns

Shipping

*Enter Coupon Code SHIPCAN for Free shipping on orders over $80 (prior to taxes) to:  Ontario, Quebec, Alberta, British Columbia, Manitoba, New Brunswick, Nova Scotia, Prince Edward Island, and Saskatchewan (excludes holiday baskets).
All other orders (locations) will be shipped at the prevailing Canada post rates.
Holiday Gift Baskets will ship at the prevailing Canada post rates.

Cancellation

Our goal is to process orders efficiently, within the first 24 hours you can e-mail our customerservice@drfc.ca for cancellation. After product has shipped, we are unable to cancel an order, a refund request will have to be submitted, see below.

Return Policy

David Roberts Food Corporation strives to have all customers 100% satisfied with their purchase. Please contact us at 1-800-361-4028 if there are any problems or issues with your order.

If you received a delivery that has been damaged email us immediately at customerservice@drfc.ca, provide us with your name, order number, and a picture of the damaged product.

Directions for Returning Products

To return your product, please email us at customerservice@drfc.ca

IN ORDER TO RETURN PRODUCT PLEASE PROVIDE THE FOLLOWING:

  1. Your order number
  2. The product SKU number
  3. REASON FOR RETURN

One of our customer service representatives will contact you as quickly as possible to help complete the return process. Due to the perishable nature of our products, they can be returned within 14 days of SHIPPING. Some CONDITIONS may apply. Since all return scenarios are unique, all returns and refunds WILL BE DETERMINED on a case-by-case basis.

We reserve the right to refuse to issue a refund if:

  • Product IS NOT IN IT’S ORIGINAL PACKAGE.
  • You submitted your claim MORE THAN 14 days after the SHIP DATE OF YOUR ORDER.
  • Product was damaged from customer neglect or mishandling